We live in a time where increasingly shouting down those who think differently than we do is the “normal” of public discourse. Words are bludgeons to be used to subdue and humiliate an opponent or win an argument. Truth is distorted or disregarded. Listening plays a marginal role in this verbal warfare, and the polarisation of society and heightened potential for conflict are frequent outcomes. Yet the power of speech (with its full implications of complexity, abstraction and grammar) is, as far as we know, a distinguishing characteristic of human beings. The tongue, Bahá’u’lláh, warns is a “smouldering fire” consuming “heart and soul”, “the effects of which last a century”.[1]  It is…